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Business Communication Skills

Course Description:

Business Communications will focus on the development and enhancement of skills in written business communication, oral business communication, and non-verbal communication. Students will learn how to develop efficient use of verbal and non-verbal skills in business situations; be able to use language to convey specific messages to intended audiences; develop and use techniques for information management.

Objective:

• By the end of this course, students should be able to:
• Understand and demonstrate the use of basic and advanced proper writing techniques that today's technology demands, including anticipating audience reaction,
• Write effective and concise letters and memos,
• Prepare informal and formal reports,
• Proofread and edit copies of business correspondence.
• Use career skills that are needed to succeed, such as using ethical tools, working collaboratively, observing business etiquette, and resolving workplace conflicts,
• Plan successfully for and participate in meetings and conduct proper techniques in telephone usage,
• Use e-mail effectively and efficiently,
• Develop interpersonal skills that contribute to effective and satisfying personal, social and professional relationships, and
• Utilize electronic presentation software.